As part of our Harris service CCS are offering a telephone welfare check. This could be to:

• Make sure the customer is safely up and out of bed
• Has taken their medication
• Is safely in bed
• Or just to see how their day is going and if they are generally ok.

This is ideal for somebody who doesn’t want to pay for a visit or perhaps does not want a support worker to visit. It is also useful respite for family members who are going on holiday and don’t want to be tied to phoning their relative every day.

By using the Harris telephone service you can be rest assured that their relative is safe and well, with fail safe measures in place in case something is wrong.

The telephone welfare check follows the flow chart below. It will be operated by office staff during office hours and by on call staff during the evenings and at weekends.

Off Peak: Monday- Friday 9am-5pm

On Peak: Evenings from 5pm and weekends