Service User Rights

Privacy – An individual’s right to privacy involves being free from intrusion or unwelcome attention.

Dignity – The right to dignity involves recognising the intrinsic value of people as individuals and the specific nature of each person’s particular needs. Our domiciliary care support workers will maintain a service users dignity at all times.

Security – In providing domiciliary care services to people with disabilities, there is a balance to be struck between helping them to experience as much independence as possible and making sure that they are not exposed to unnecessary hazards and risks. This therefore means helping to provide an environment and support structure, which offers sensible protection from danger, and comfort and readily available assistance when required. This should not be interpreted as a demand for totally safe or risk free lifestyle; taking reasonable risks can be interesting, exciting and fun, as well as necessary.

Independence – Means having opportunities to think, plan, act and take sensibly calculated risks without continual reference to others. Even though a person is receiving domiciliary care it does not mean they lose their independence, we will do everything we can to promote and maintain independence.

Civil Rights – We aim to help our home care service users to continue to enjoy their civil rights.

Choice – Consists of the opportunity to select independently from a range of options. We will respond to our service users’ right to choice in the following ways.

1. We avoid a pattern of service delivery which leads to compulsory timings for activities like getting up and going to bed.
2. We will manage and schedule our services so as to respond as far as possible to service users’ preferences as regards the staff with whom they feel most comfortable.
3. We respect service users’ eccentricities, personal preferences and idiosyncrasies.
4. We hope to cultivate an atmosphere and ethos in our service delivery, which welcomes and responds to cultural diversity.
5. We encourage home care service users to exercise informed choice in their selection of the organisation and individuals who provide them with assistance.

Fulfillment – It is defined as the opportunity to realise personal aspirations and abilities. It recognises and responds to levels of human satisfaction separate from the physical and material, but it is difficult to generalise about fulfillment since it deals with precisely those areas of lifestyle where individuals differ from each other.

Please contact your local Complete Care Services office for further information