There are several different ways in which you can access services form Complete Care Services, you may have been referred to us by LCC, you may have contacted us directly and wanting to pay for the service yourself (private customer), or you may have been issued with an individual budget and would like to purchase care hours from us.
The following information is specific to those customers who have been referred to us directly by social services, if you are a private customer or have an Individual Budget please select on of the other links.
The following steps set out our delivery process:
When we are first presented with your care package we are told how many hours you would like and what times you prefer, we then state whether or not we can provide the service and at what times. If we are selected to provide your package of care we are then given further information such as your name, address etc. We are also provided with a basic care plan that has been developed by yourself and a social worker as well as a brief history including any health conditions.
Assessing the Need:
We often fmd that the information given to us by social services is not sufficient to enable us to provide you with a personalised service. Therefore a senior member of our team will arrange to come and see you and complete a Needs Assessment. The Needs Assessment helps to clarify your needs and enables us to ensure you receive the best service possible.
The needs assessment asks some very personal questions, the senior staff that conduct these have had training and will try to be as least intrusive as possible. The Needs Assessment should take place before the service commences, however, if this is not possible it will be completed within three days.
Assessing the Risk:
If you have decided to have care provided in your own home, you will know that it carries some risks. The support workers is unlikely to be with you at all times so there will not be the same level of support as you would receive, for example in a nursing home. On the other hand you retain your independence and may fmd that on balance, a measure of risk is worthwhile. Nevertheless, we want to be sure that everybody concerned understands the risks and has thought about them responsibly and that the risks to be taken are not irresponsible or unnecessary.
So, with you we carry out several risk assessments, weighing up the risk to be taken and the advantages, if it seems appropriate we might make suggestions as to how unnecessary risks can be minimised.
Service Users Plan of Care / Support Plan:
Once your needs have been assessed and the risks have been assessed, we then, with your help we develop a care plan. This care plan gives a detailed description of what visits you will receive from us and what each carer will do on each visit. It also includes the times the carers will usually arrive and other information such as a detailed description of any health problems you have etc. a care plan provides the support worker with a very clear guide of what tasks to complete on each visit.
A support plan differs from the 'original' care plan, as they are less rigid and open to change pending your needs on that particular day. A support plan is based around goals that you want to achieve, and the carers will help you to achieve these. The support plan is split into four sections, each goal coming under one of the following headings:
Please click on this link to see a complete Support Plan to give you an idea of how they can work.
Support Plans have a huge advantage on care plans as they are more person centred and enable you to live your life to the full. They can be changed easily once you have achieved a goal or if you want to set a new one.
Goals do not have to be major tasks, it could be for example, that you would like to be able to do something you took for granted before your illness, such as making a warm drink, your team of carers would support you to achieve this, by contacting a physiotherapist to get some exercises you could do to improve your mobility, they could also contact an Occupational Therapist to get you any aids you may need, or they would help you fmd ways to contact them so that you could do it yourself.
Though the process sounds long winded, it is actually quite simple and the results can be life changing.
Reviewing Your Needs:
Over time your needs may change, you may require more or less support. As a rule we review all aspects of your service every six months; however, this is not set in stone and if your needs change before your review, we will arrange for a senior member of staff to complete your review and begin the process of re-shaping your service so that it suits you!