Complete Care Services (Preston) Ltd
Preston Office:01772 726082
Burnley and Pendle:01282 447710
Rossendale Office:01706 830411
Privacy and Cookie Policy

Privacy and Cookie Policy Overview

Complete Care Services is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of our commitment to providing you with a high quality experience.

Your Feedback

At Complete Care Services, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please Contact Us and let us know. Thank you.

Notification of Changes

If we decide to change our privacy and cookie policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Cookie Policy

This policy explains how we use cookies on our website.

By using our website, you consent to the use of cookies in line with our policy. We only use cookies that are necessary to allow us to deliver services and relevant information to you.

If you do not consent, you must disable cookies in your browser or stop using the site.

What are Cookies?

Cookies are small text files put onto your computer or mobile device by a website. Cookies serve many purposes for example to provide the functions needed to run a shopping cart, to analyse how our website is performing, and to allow you to easily grab our website into your social media accounts.

How to disable Cookies

Please consult the help function in your browser, or visit to get information on how to do this on many browsers, and how to delete existing cookies from your computer. Please note that restricting cookies may impact on the functions provided on our website. For mobile devices, please refer to information provided for your device.

If you disable all cookies, certain functions may not work on our website. We may use third party systems and software on our website, and these suppliers may set cookies in order to deliver the services they provide.

What sort of cookies might we use?

None if we can avoid it.

Essential Cookies: Certain cookies are essential to provide a service to you, such as using a shopping cart and checkout. If our website uses the shopping cart:

  • We will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all of them again. However, the cookie will eventually expire if there is no activity in your cart, e.g. view, add to, etc., for a number of days. This website's cookies do not contain any personally identifiable information. If a user rejects the cookie, they may still use our site, but the user will experience limited functionality in some areas of our site. For example, the user will not be able to process an order through our shopping checkout area.
  • Third party systems may be used to deliver part of a service, such as a the PayPal payment system. These systems may use cookies to function.

Functional Cookies: Functional cookies allow and provide enhance function of elements of a website. We may use the following:

  • Adobe Flash Player may be used on our website to display functional or graphical elements of the website. The Flash player may store data on your computer which cannot be controlled by your browser settings. You can control Flash cookies from the Peer-Assisted Networking Panel at Adobe Website, or from the Flash control panel by right clicking on the flash element on the website.

Performance Cookies: We may use one or both Google Analytics and Statcounter to analyse how our visitors use our website. This helps us enhance the website to offer information of use to our clients. We do not collect any personal information.

Social Network Links: We may use features to allow you to easily communicate our website details with social networking systems. These features may use cookies, or the social networking software within the social features may themselves set cookies.

  • The AddThis share widget allows you to link our website on your social networks such as Facebook Like. The AddThis widget by default sets cookies, but we have configured the website to prevent setting of cookies by AddThis. If you find cookies are set by AddThis, you can refuse the AddThis cookies, please see the AddThis website to refuse AddThis cookies.

Privacy Policy

Information Collection and Use

We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to others. Complete Care Services collects information from our users at several different points on our website.


This web site may contain links to other sites. Please be aware that Complete Care Services is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Complete Care Services.


If a user wishes to subscribe to our newsletter and/or update bulletin using the mailing list feature, we ask for the user's email address. You will then be asked to opt-in before we add you to our e-mail list. We provide a link for you to opt-out at any time.

Information Forms

We may install pages on our website to request specific information from us, by the use of a form. You will be asked for an e-mail address, which will be used to reply back to you. Depending on the service we are offering, we may also ask for other contact information. This will be used only for the purposes of providing the information requested, unless the form asked for your permission to contact you about other services we may offer.

e-Commerce Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption software over an SSL connection. While on a secure page, such as our shopping cart checkout forms, the lock icon in the web browser is displayed as locked.

e-Commerce Order

For a user who places an order, we request personal information on the order form used in the shopping cart. Contact (name, address, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the customer's order. If we have trouble processing an order, we will use this information to contact the customer. Credit card transactions are processed using our own Internet merchant account and authorized via a third party payment gateway system. The payment gateway is an authority in trusted modular payment solutions and security systems on the Internet.

e-Commerce Sharing

We use third party shipping companies to ship orders, and a third party credit card payment processing system to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

By using this website you agree to the use of our cookies, see our cookies policy here. .

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19 Navigation Business Village, Navigation Way, Preston, Lancashire, PR2 2YP
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